Domestic Shipping (Pakistan): Standard delivery typically takes 1 to 5 business days. While unexpected delays can occasionally occur, we are committed to resolving them promptly to ensure a seamless delivery experience.
International Shipping: For orders outside Pakistan, please contact us directly via WhatsApp to discuss available shipping options, timelines, and applicable fees.
Exchange and refund policy
At Jharoka, we take immense pride in the craftsmanship and fulfillment of every order. Accordingly, exchanges and refunds are exclusively offered in the event of a fulfillment error on our part—such as the delivery of an incorrect item, size, or color. We are unable to accommodate returns or exchanges due to a change of mind, personal preference, or incorrect selections made during ordering.
How to Initiate a Return
If you have received an incorrect item, please contact our team within 7 days of delivery:
WhatsApp: +92 321 6666773
Email: info@jharoka.co
Eligible returns can be processed for either store credit or a direct exchange, based on your preference.
Important Guidelines:
All items must be returned in their original, unaltered condition and packaging.
Customers are responsible for return shipping arrangements and costs to our fulfillment center, except in cases where Jharoka is at fault.
