Welcome to Jharoka. By accessing our website and placing an order, you agree to be bound by the following terms, conditions, and operational policies.
1. Shipping & Delivery
Domestic Orders (Pakistan): Standard delivery is typically fulfilled within 1 to 5 business days. While unexpected courier delays can occasionally occur, we are committed to resolving them promptly to ensure a seamless delivery experience.
International Orders: For global shipping inquiries, please contact our support team directly to discuss available logistics partners, freight charges, and estimated delivery timelines.
2. Exchange & Refund Policy
At Jharoka, we take immense pride in the accuracy and quality of our fulfillment. Accordingly, exchanges and refunds are exclusively authorized in the event of an operational error on our part—such as the delivery of an incorrect item, size, color, or a manufacturing defect.
Exclusions: Change of mind, personal preference shifts, or incorrect size selection by the customer do not qualify for a return, exchange, or refund.
Resolution: Eligible returns can be processed for either store credit or a direct exchange, based on your preference.
Condition: All merchandise must be returned unused, unaltered, and in its original packaging to qualify.
Logistics: Customers are responsible for the shipping arrangements and costs of returning the item to our facility, unless the exchange is due to a fulfillment error on our part.
How to Initiate a Request:
Please contact our team with your order details via:
WhatsApp: +92 321 6666773
Email: info@jharoka.co
3. Order Cancellation
By the Customer: You may cancel your order at any time prior to processing and dispatch. Once an order has been handed over to our courier partners, the standard Exchange and Refund Policy takes effect.
By Jharoka: We reserve the right to decline or cancel any order at our discretion, including instances of unsuccessful payment processing, system errors, or sudden stock unavailability/product faults.
4. Payment Terms & Security
Cash on Delivery (COD): To confirm and secure your order complete checkout and the balance will be collected upon physical delivery.
Prepaid Methods: For alternative secure payment gateways, please refer to the real-time options available on our checkout page.
Data Security: We utilize industry-standard, encrypted payment processors to securely manage transaction details. Your order metadata (name, shipping details, phone number, and email address) is handled with absolute confidentiality.
5. Data Protection & Localization
Privacy Compliance: We prioritize the security of your personal data. All customer and transaction records are handled strictly in accordance with our Privacy Policy.
Currency Conversion: By utilizing our platform, you consent to the secure processing of your IP address by verified third-party services solely to determine your geographical location for accurate currency conversion. A temporary session cookie will be stored in your browser to maintain your selected currency uniformly across our store.
6. Customer Support & Policy Amendments
Client Support: Our dedicated team strives to address all inquiries as swiftly as possible. For the fastest response times, please connect with us via our official WhatsApp support channel.
Policy Updates: Jharoka reserves the right to modify these Terms of Service at any time. All updates will be published directly to this page, and continued use of the website constitutes acceptance of the revised terms.
